1. B2B stands for________.
a) Business to Buyer
b) Business to Builder
c) Business to Business
d) Builder to Business
Ans. c
2. B2C stands for________.
a) Business to Consumer
b) Business to Company
c) Business to corporation
d) Business to buyer
Ans. A
3. C2C stands for________.
a) Company to company
b) consumer to consumer
c) corporation to consumer
d) company to customer
Ans. b
4. C2B stands for________.
a) company to buyer
b) company to customer
c) consumer to business
d) company to business
Ans. c
5. B2A stands for_________.
a) Business to Administration
b) Business to Automation
c) Buyer to Administrate
d) Business to armer
Ans. a
6. C2A stands for____________.
a) company to administration
b) consumer to administration
c) company to social
d) customer to administration
Ans. b
7. Which of the following model is part of E-Governance:
a). G2B
b). G2C c)
.B2G d) C2G
Ans. d
8. What is the full form of E- commerce?
a) Engineering Commerce
b) Electronic commerce
c) Internet Commerce
d) Electrical commerce
Ans. b
9. Information Technology Act, 2000 is based on which Model Law of E-Commerce adopted by United Nation:
a) UNICITIRAL b) UNCITRAL C) UNICITRAL
d) UNCITIRAL
Ans. b
10. Which one is not a layer of E-Commerce infrastructure:
a) Physical Layer
b) Product Layer
C) Service Layer
D)None
Ans. D
11. What is the percentage of customers who visit a website and actually buy something:
a. Affiliate Program
b. Click-through
c. Spam
d. Conversion rate
Ans. D
12. The solution for all business needs is:
a. EDI
b. ERP
c. SCM
d. None of These
Ans. B
13. Digital Cash has following characteristic
a. Anonymity
b. Security
c. Confidentiality
d. All of Above
Ans. D
14. Which type of e-commerce focuses on consumers dealing with each other?
a) B2B
b) B2C
c) C2B
d) C2C
Ans. D
15.What is the abbreviation of CGI?
A) Computer Gateway Interface
B) Common Gateway Interface
C) Computer Gateway Interconnection
D) Common Gateway Interconnection
Ans. b
16.Which type of E - Commerce is payment Gateway?
A) b2b
B) b2c
C )g2c
D) g2b
Ans. C
17.Which type of E - Commerce is tenders and submission of application?
A) b2b
B) b2c
C) g2c
D )g2b
Ans. d
18.Which type of E - Commerce is Amazon?
A) b2b
B)b2c
C) g2b
D) g2c
Ans.
b 19. What is the full form of ATM?
(a) Any Time Money
(b) Automated Transaction Management
(c) Automated Teller Machine
(d) none of them
Ans. c
20.Which is the model in E - Commerce, if the seller is an individual and the buyer is a business firm?
A) Consumer to Business
B) Business to Consumer
C) Business to Business
D) Consumer to Consumer
Ans. a
21.Which is the function of specifying access rights to resources related to information security?
A) OTP
B) Pin
C) Authorization
D) Passcode
Ans. c
22.Which refers to paying the money back to the buyer after the price has been deducted from the account?
A )Refund
B) Return
C) Deduction
D) Charge base
Ans. a
23.Which is the set of rules that limits access to information?
A )Availability
B )Integrity
C )Authenticity
D) Confidentiality
Ans. d
24.Which is the process of ensuring the data, transactions, communication or documents are genuine?
A) Availability
B )Integrity
C )Authenticity
D) Confidentiality
Ans. c
25.Which of the following authenticates and handles credit card payment for E-Commerce?
A )Payment gateway
B )E - Commerce gateway
C )Software gateway
D )E-Wallets
Ans. A
26. Example of an online marketplace are ________.
(a) eBay
(b) Snapdeal
(c) Flipkart
(d) all of them
Ans. A
27. E-Commerce may be carried out using modes.
(a) SMS/ phone conversation
(b) Web
(c) email
(d) all of them
Ans. d
28. The geographical domain of business of an E-Commerce platform is called ____of the platform.
(a) length
(b) height
(c) scope
(d) sales
Ans. c
29. E-Commerce platforms like Snapdeal, Flipkart, Shopclues, etc. have _____scope of business.
(a) National
(b) local
(c) Global
(d) none of them
Ans. a
30.Benefit of E-Commerce platform is/are_____
(a) Competitive pricing to benefit both seller and buyer
(b) large number of products to choose from
(c) ability to buy products not available in the local market
(d) all of them
Ans. d
31. Description of a product by the seller might _____, which will result in customer dissatisfaction.
(a) not match the product
(b) be inadequate
(c) omit certain defects
(d) all of them
Ans. d
32. During transit, a product might_____, which will result in customer dissatisfaction.
(a) get damaged
(b) get broken
(c) be affected by excess light/ radiation
(d) all of them
Ans. D
33. After ordering a product, the buyer might ______ the product, which will result in unnecessary transport expense to the seller.
(a) fail to pay for
(b) reject
(c) find defects in
(d) all of them
Ans. d
34. The delivery for the buyer of E-Commerce platform ______ , thus resulting in dissatisfaction to the buyer.
(a) might not reach on promised date
(b) may reach as per schedule
(c) may reach in good condition
(d) may arrive earlier than the promised date
Ans. a
35. Items added to the cart of an Ecommerce platform are checked out after_______.
(a) payment
(b) order on COD
(c) both a & b
(d) none of them
Ans. c
36. After placing an order, the buyer is provided ______for tracking the progress of shipment till delivery.
(a) Waybill number
(b) postal registration number
(c) consignment tracking ID
(d) any one of a, b or c
Ans. d
37. After delivering a product and its acceptance by the buyer, the seller gets ______.
(a) payment for the transaction
(b) delisted
(c) penalized for the transaction
(d) scolded through email
Ans. A
38. After completing an E-Commerce transaction, the seller and buyer should be provided an opportunity to_______ their transaction experience.
(a) undo
(b) regret
(c) provide rating for
(d) forget
Ans. C
39. The E-Commerce platform should provide facility for transaction for ______electronic payment.
(a) unprotected
(b) secure
(c) unsafe
(d) uncontrolled
Ans. B
40. To protect the customer from loss of money, the E-Commerce platform should maintain a list of_______ and provide appropriate remidy to the customer.
(a) failed transaction
(b) completed transactions
(c) partially completed transactions
(d) all of them
Ans. d
41. The user of a E-Commerce platform should remain watchful about_____ .
(a) online fraudsters
(b) fake web commerce portals
(c) fake seller/ buyer
(d) all of them
Ans. d
42. ______ is the name for online description of a product.
(a) Online catalogue
(b) Ofline catalogue
(c) Printed Catelogue
(d) Handwritten catalogue
Ans. a
43. Online catelogue should clearly describe_____ of a product sold through Ecommerce platform.
(a) salient internal features
(b) physical detail
(c) defects, if any
(d) all of them
Ans. d
44. After completing an E-Commerce transaction, the buyer needs to_____ .
(a) pick the product and go home
(b) take the product to home
(c) collect it directly from a store
(d) wait till delivery of product
Ans. D
45. In an E-Commerce platform, bargaining is______ .
(a) not possible
(b) permitted with certain restrictions
(c) not allowed
(d) not permitted
Ans. B
46. What is the full form of CRM in ecommerce?
(a) Crime Report Management
(b) Customer Relationship Management
(c) Consumer Resource Management
(d) none of them
Ans. b
47. E-Commerce permits ______ without physically visiting several shops.
(a) comparison of several products
(b) get best rate possible for buyer/ seller
(c) release the product to a large market without delay
(d) all of them
Ans. d
48. _______ is the trading of goods and items through the Internet.
(a) E-Trade
(b) E-Commerce
(c) E-Network
(d) none of them
Ans. b
49. The online portal for dissemination of information about products (without permission for online transactions) is called________ E-Commerce site.
(a) transactional type
(b) information delivery
(c) e-marketplace
(d) none of them
Ans. b
50. The online portal which permits sellers and buyers to register, sell/ buy products online is called __________ E-Commerce site.
(a) transactional type
(b) information delivery
(c) e-marketplace
(d) none of them
Ans. c
51. An online repository in which cash is recharged for spending online is called______.
(a) debit card
(b) credit card
(c) wallet
(d) none of them
Ans. C
52. Most commonly used credit/ debit cards are issued by ______.
(a) VISA (b) Master/ Maestro
(c) American Express
(d) all of them
Ans. d
53. Usually, credit or debit card number is ______digits longs.
(a) 8
(b) 12
(c) 16
(d) 20
Ans. c
54. In credit/ debit cards, CVV stands for ______
(a) Credit Verification Value
(b) Card Verification Value
(c) Card Validity Value
(d) Credit Verification Visual
Ans. B
55. With relation to online transaction, OTP stands for _____.
(a) One Time Password
(b) Only Time Password
(c) One Type Password
(d) One Tracking Password
Ans. a
56. OTP may be received through_______.
(a) SMS
(b) email
(c) both a & b
(d) none of them
Ans. c
57. During a secure online transaction, a______ icon is shown next to the address bar.
(a) locked lock
(b) green lock
(c) either a or b
(d) none of them
Ans. c
58. During a insecure online transaction, a_____ icon is shown next to the address bar.
(a) open lock/ lock with red X mark
(b) closed lock
(c) green lock
(d) none of them
Ans. A
59. The intermediary responsible for processing the transfer of fund from payee to recipient in an E-Commerce transaction is called_______.
(a) Payment gateway
(b) credit card
(c) debit card
(d) wallet
Ans. a
60. _______is a common Payment Gateway used for online transactions.
(a) CCAvenue
(b) PaySeal
(c) BillDesk
(d) all of them
Ans. D
61. The payment gateway________ the amount to the recipient after the payee completes transaction. (a) transfers
(b) does not transfer
(c) cheats
(d) does not pay
Ans. a
62. What is the full form of ALE in ecommerce?
(a) Application Link Embedding
(b) Application Link Electronics
(c) Application Leakage Enabling
(d) none of them
Ans. A
63. What is the full form of EDI in ecommerce?
(a) Electronic Detailed International
(b) Electronic Data Interchange
(c) Electronic Digital Interchange
(d) none of them
Ans. B
64. During an online transaction, a 6 or 8 digit number called_______ is sent to the registered mobile number/ email ID to complete the transaction.
(a) Card number
(b) Card Verification Value (CVV)
(c) One Time Password (OTP)
(d) Grid Value
Ans. c
65. To make online payment through Internet banking, _______is required to authorize the user to access the bank account.
(a) user name
(b) password
(c) both a & b
(d) none of them
Ans. c
66. Which of the ecommerce software is free of charge (no licensing fee)?
(a) OnPromise
(b) SaaS
(c) Open Source
(d) none of them
Ans. C
67. What is the term given to e-commerce site where product and inventory information is provided by multiple third parties?
(a) online marketplace
(b) online e-commerce
(c) e-marketplace
(d) none of them
Ans. A
68. In an on line marketplace, transactions are processed by ______.
(a) marketplace operator
(b) customer
(c) seller
(d) none of them
Ans. a
69. Which of the following ecommerce platforms allows consumers to buy goods directly from seller over the Internet?
(a) e-webshop
(b) e-shopping
(c) e-webstore
(d) all of them
Ans. d
70. Which software model allows accumulation of a list of items before making the online purchase?
(a) online shopping
(b) e-shopping
(c) shopping cart
(d) none of them
Ans. C
71. What is the name of front page of a web store accessed by visitors to the online shop?
(a) storefront
(b) webfront
(c) e-store
(d) none of them
Ans. a
72. If a company sends bills over the Internet and consumers pay the bills online, it is called_____.
(a) Internet billing
(b) web billing
(c) electronic billing
(d) none of them
Ans. c
73. Which parties are involved in electronic billing?
(a) billers
(b) bankers
(c) consolidators
(d) all of them
Ans. d
74. What is the full form of BPP in ecommerce?
(a) Biller Payment Provider
(b) Biller Provision Provider
(c) Biller Payment Protector
(d) none of them
Ans. A
75. What is the full form of BSP in ecommerce?
(a) Biller Service Protector
(b) Biller Service Provider
(c) Biller Service Packer
(d) none of them
Ans. b
76. What is the full form of CSP in ecommerce?
(a) Card Service Provider
(b) Customer Service Provider
(c) central Service Provider
(d) none of them
Ans. b
77. What is the full form of ACH in ecommerce?
(a) Association of Clearing Houses
(b) Anonymous Cleansing House
(c) Automatic Clearing House
(d) none of them
Ans. C
78. What is the full form of BITS in ecommerce?
(a) Bhartiya Institute of Technology & Society
(b) Banking Industry Technology Secretariat
(c) Banking Institute of Technology & Society
(d) none of them
Ans. B
79. Which system facilitates the adoption of electronic payment for online transactions?
(a) motivated electronic purchase system
(b) electronic payment system
(c) online payment system
(d) none of them
Ans. b
80. What is the fill form of CVN in ecommerce?
(a) Card Verification Number
(b) Commerce Verified Number
(c) Consumer Verified Number
(d) none of them
Ans. a
81. In _______system, payment gateway allows the consumer to specify the bank from which payment should be made.
(a) e-pay banking
(b) e-commerce banking
(c) net banking
(d) none of them
Ans. C
82. What can be used by a consumer and accepted by a merchant for making payments?
(a) merchant card
(b) payment card
(c) visiting card
(d) none of them
Ans. B
83. What is the size of payment card?
(a) 85:60 x53:98cm
(b) 85:60 x 53:98mm
(c) 85:60 x 53:98m
(d) none of them
Ans. b
84. The default period of loan for a credit card holder is ______days.
(a) 55
(b) 50
(c) 58
(d) none of them
Ans. A
85. A partial payment of loan in case of charge cards may attract______.
(a) bonus
(b) late fee
(c) interest
(d) none of them
Ans. C
86. In which card, a card holder is not required to make payments every month?
(a) charge
(b) credit
(c) debit
(d) none of them
Ans. c
87. In which card, funds are directly withdrawn from his bank account for each payment made through the card?
(a) debit
(b) credit
(c) ATM
(d) none of them
Ans. a
88. Which card cannot be used for cash withdrawal?
(a) ATM
(b) charge
(c) debit
(d) none of them
Ans. b
89. Which cards have a monetary value store on the card itself?
(a) ATM
(b) charge
(c) stored-value
(d) none of them
Ans. C
90. Which cards are commonly used to buy gasoline (petrol), diesel and other fuels?
(a) eet/fuel
(b) ATM
(c) credit
(d) none of them
Ans. A
91. Which cards store card data that can be read by physical contact and swiping past a reading head? (a) magnetic strip
(b) embossing
(c) smart
(d) none of them
Ans. a
92. Which card contains a chip having embedded integrated circuit which can process data?
(a) magnetic strip
(b) embossing
(c) smart
(d) none of them
Ans. C
93. EDI over internet uses
a) MIME to attach EDI forms to e-mail messages
b) FTP to send business forms
c) HTTP to send business forms
d) SGML to send business forms
Ans. a
94. Advantages of B2C commerce are
(i) Business gets a wide reach to customers
(ii) Payment for services easy
(iii) Shop can be open 24 hours a day seven days a week
(iv)Privacy of transaction always maintained
a) i and ii
b) ii and iii
c) i and iii
d) iii and iv
Ans. c
95. In a credit or debit card, a 3 digit number printed on the reverse to verify the card authenticity is called_______.
(a) Card Verification Value (CVV)
(b) PIN
(c) PAN
(d) Grid
Ans. a
96. To complete an E-Commerce transaction, ______details about a credit/ debit card are required.
(a) Card number/ card expiry month/ year
(b) card holder name
(c) Card Verification Value (CVV) (d) all of them
Ans. d
97. B2C commerce
a) includes services such as legal advice
b) means only shopping for physical goods
c) means only customers should approach customers to sell
d) means only customers should approach business to buy
Ans. a
98. EDIFACT is a standard
a) for representing business forms used In e-commerce
b) for e-mail transaction for e-commerce
c) for ftp in e-commerce
d) protocol used in e-commerce
Ans. A
99. By Electronic Commerce we mean:
a) Commerce of electronic goods
b) Commerce which depends on electronics
c) Commerce which is based on the use of internet
d) Commerce which is based on transaction using computers connected by telecommunication network.
Ans. d
100. Certification of Digital signature by an independent authority is needed because
a) it is safe
b) it gives confidence to a business
c) the authority checks and assures customers that the public key indeed belongs to the business which claims its ownership
d) private key claimed by a sender may not be actually his
Ans. c
101. Electronic Data interchange is necessary in
a) B2C e-Commerce
b) C2C e-Commerce
c) B2B e-Commerce
d) Commerce using internet
Ans. c
102. In electronic cheque payments developed, it is assumed that most of the transactions will be
a) customers to customers
b) customers to business
c) business to business
d) banks to banks
Ans. C
103.In SET protocol a customer sends a purchase order
a) encrypted with his public key
b) in plain text form
c) encrypted using Bank‟s public key
d) using digitals Signature system
Ans. d
104. In Electronic cash payment
(i) a customer withdraw “coins” in various denominations signed by the bank
(ii) the bank has a database of issued coins
(iii) the bank has a database of spent coins
(iv) the bank cannot trace a customer
a) i, ii
b) i, ii, iii,
c) i, ii, iii, iv
d) ii, iii, iv
Ans. B
105. EDIFACT standard was developed by
a) American National Standard Institute
b) International Standard Institute
c) European Common Market
d) United Nations Economic Commission for Europe
Ans. d
106. Disadvantages of e-Commerce in india are
(i) internet access in not universally available
(ii) Credit card payment security is not yet guaranteed
(iii) Transactions are de-personalized and human contact is missing
(iv) Cyberlaws are not in place
a) i and ii
b) ii and iii
c) i, ii, iii
d) i, ii, iii, iv
Ans. c
107. The bank has to have the public keys of all customers in set protocol as it has to
a) check the digital signature of customers
b) communicate with merchants
c) communicate with merchants credit card company
d) certify their keys
Ans. a
108. By security in e-Commmerce we mean
(i) Protecting an organization‟s data resource from unauthorized access
(ii) Preventing disasters from happening
(iii) Authenticating messages received by an organization
(iv) Protecting messages sent on the internet from being read and understood by unauthorized persons/organizations.
a) i, ii
b) ii, iii
c) iii, iv
d) i, iii, iv
Ans. d
109. Which of the following is not a party of SCM?
a) Distributors
b) Customers
c) Suppliers
d) Manufacturers
Ans. A
110. …….is essentially a business process that connects manufacturers, retailers, customers and suppliers in the form of a chain to develop and deliver products.
a) SCM b) Networking
c) E-commerce
d) EDI
Ans. a
111. Which among the following product is suitable for e-commerce?
a) vegetables
b) books
c) all of these
d) none of these
Ans. b
112. _____ is a set of standards developed in the 1960s to exchange business information and to do electronic transactions
a) TCP/IP
b) Protocols
c) EDI
d) None of these
Ans. c
113.The dimension of e-commerce that enables commerce across national boundaries is called _____. a) interactivity
b) global reach
c) richness
d) uniquity
Ans. b
114. Which one of the following is not one of the major types of e-commerce?
a) C2B
b) B2C
c) B2B
d) C2C
Ans. a
115. Which of the following is part of the four main types for e-commerce?
a) B2B
b) B2C
c) C2B
d) All of these
Ans. d
116. In the e-commerce security environment, which of the following constitutes the inner-most layer? a) people
b) data
c) technology solutions
d) organizational policies and procedures
Ans. b
117. Which of the following is used in B2B to pay for purchases?
a) e-commerce
b) financial electronic data interchange
c) electronic data exchange
d) electronic checks
Ans. B
118. The primary source of financing during the early years of e-commerce was ______.
a) bank loans
b) large retail firms
c) venture capital funds
d) initial public offerings
Ans. c
119. The best products to sell in B2C e-commerce are:
a) small products
b) Digital products
c) Specialty products
d) Fresh products
Ans. b
120. Which products are people most likely to be more uncomfortable buying on the internet?
a) Books
b) Furniture
c) Movies
d) All of the above
Ans. b
121. The source of revenue in a subscription revenue model is _______.
a) Fees from advertisers in exchange for advertisements
b) Fees for business referrals
c) Fees from subscribers in exchange for access to content or services
d) Fees for enabling or execution a transaction
Ans. c
122. Which products are people most likely to be comfortable buying on the internet?
a) Books
b) PCs
c) CDs
d) All of the above
Ans. d
123. Digital products are best suited for B2C e-commerce because they:
a) Are commodity like products
b) Can be mass-customized and personalized
c) Can be delivered at the time of purchase
d) All of the above
Ans. D
124. All of the following are major B2C business models except_______.
a) content provider
b) industry consortium
c) transaction broker
d) service provider
Ans. b
125. The solution for all business needs is.
a) EDI
b) ERP
c) SCM
d) None of these
Ans. B
126. Which form of e-marketplace brings together buyers and sellers from the same industry?
a) horizontal
b) Vertical
c) Integrated
d) Inclined
Ans. b
127. All of the following are techniques B2C e-commerce companies use to attract customers, except:
a) Registering with search engines
b) viral marketing
c) online ads
d) virtual marketing
Ans. d
128. Which term represents a count of the number of people who visit one site, click on an ad, and are taken to the site of the advertiser?
a) Affiliate programs
b) Click – through
c) Spam
d) All of these
Ans. b
129. What is the process in which a buyer posts its interest in buying a certain quantity of items, and seller complete for the business by submitting successively lower bids until there is only one seller left? a) B2B marketplace
b) intranet
c) Reverse auction
d) Internet
Ans. c
130. Which form of e-commerce currently accounts for about 97% of all e-commerce revenues?
a) B2B
b) B2C
c) C2B
d) C2C
Ans. A
131. Which of the following are advantages normally associated with B2B e-commerce?
a) Shorter cycle times
b) Reduction in costs
c) Reaches wider audiences
d) all of these
Ans. d
132. The threat of new entrants is high when it is:
a) Hard for customers to enter the market
b) Hard for competitors to enter the market
c) Easy for competitors to enter the market
d) Easy for customers to enter the market
Ans. c
133. which of the following is a useful security mechanism when considering business strategy and IT?
a) encryption
b) decryption
c) firewall
d) All of these
Ans. d
134. How the transactions occur in e-commerce?
a) Using e-medias
b) Using computers only
c) Using mobile phone only d) None of these
Ans. A
135. What is the name given to an interactive business providing a centralized market where many buyers and suppliers can come together for e-commerce or commerce related activities?
a) Direct marketplace
b) B2B c) B2C
d) Electronic Marketplace
Ans. d
136. Which type of products is lesser purchased usinge Commerce?
a) automobiles
b) books
c) software
d) none
Ans. A
137. The underlying computing equipment that the system uses to achieve its e-commerce functionality is called a_____.
a) hardware
b) content platform
c) transaction platform
d) scalability platform
Ans. a
138. On which of the following gadgets we can trade through e-commerce using internet?
a) Mobile
b) Laptop
c) Tablet
d) All of these
Ans. d
139. There are how many basic categories of e-commerce?
a) 2
b) 3
c) 4
d) 5
Ans. b
140. In which category of e-commerce a seller sell directly to a distributor or other business house?
a) B2B
b) B2C
c) C2C
d) None
Ans. a
141. Which one of the following has a wider reach among customers?
a) Shop
b) Online Trader
c) Traditional Trader
d) None
Ans. B
142. Online promotion of goods can be done through?
a) Own site
b) Distributor site
c) Both A and B
d) None
Ans. c
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